FAQ

Frequently Asked Questions

1. Do you accept insurance?
No, we are a private-pay, cash-only business and do not accept insurance. This allows us to provide individualized care without restrictions often imposed by insurance companies, such as session limits or required pre-authorizations. You’ll have the freedom to prioritize your treatment goals without navigating complex insurance requirements.

2. Why don’t you accept insurance?
By choosing a private-pay model, we can focus entirely on delivering high-quality, client-centered care tailored to your needs. It also eliminates time spent on insurance-related paperwork, allowing us to dedicate more attention to you.

3. How do I pay for services?
We accept cash, checks, and most major credit cards. Payment is due at the time of service.

4. Can I still submit receipts to my insurance for reimbursement?
Yes! While we don’t bill insurance directly, we can provide you with a detailed receipt (superbill) that includes necessary codes for you to submit to your insurance company. Reimbursement will depend on your insurance plan and out-of-network benefits.

5. Are your services eligible for Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)?
Yes, most of our services qualify for HSA or FSA funds. Check with your plan provider to confirm eligibility.

6. What are the benefits of a private-pay model?

• Personalized Care: Sessions are tailored to your goals without restrictions on duration or frequency.

• Flexibility: You choose the treatment plan that works best for you.

• Transparency: No hidden fees or surprises; our pricing is clear and straightforward.

7. How do I schedule an appointment?
You can schedule an appointment by filling out our contact page or emailing me at 

marylynn@therapeutic-smiles.com.

8. What is your cancellation policy?
We kindly ask for 24 hours’ notice for cancellations. Late cancellations or missed appointments may be subject to a fee.

9. What should I bring to my first appointment?
Please bring any relevant medical records, referral notes (if applicable), and your preferred payment method.

10. Can I consult with you before committing to services?
Yes, we offer an initial consultation to discuss your needs and determine how we can best support you. Contact us to learn more!

Have more questions? 

Feel free to reach out to me at marylynn@therapeutic-smiles.com. I'm happy to help!